Staying at Sorsele River Hotel

We would like to inform you of the current rules for booking and/or staying at a Sorsele River Hotel

General Information

You and the hotel can make your own agreement on the terms of the stay.

If there are no special terms agreed upon, the regulations in this folder apply – as well as those recognized internationally. There are separate regulations pertaining to conferences and other special events.

Reservations and Confirmation

A reservation is binding when it has been confirmed. This agreement can be done verbally or in writing, such as via email. When making a reservation, you are required to give your name, address, phone number, arrival and departure dates, as well as form of payment.

Reservation at our web booking

Payment takes place at booking the room.

In case of cancellation

Up until two days before arrival: will the amount be refunded in addition to a cancellation fee of 100 SEK.

Up until day of arrival at pm 3: require a fee of 400 SEK in cancellation fee, the remaining amount will be repaid. Cancellation later than pm 3 arrival day: will not be refunded.

 Arrival and Departure

The hotel room is at your disposal from 3 pm at the latest on the date of arrival.

You are required to check-out from your room by 12:00 noon at the latest on the day of departure.

Late Arrivals

The room is held until 6 pm on the date of arrival. If you intend to arrive later, you must inform the hotel in advance in order to not risk losing your room to another guest.

Cancellations and Failure to Arrive

It is custom in the hotel business to accept a cancellation of a hotel room. The following regulations apply:

•The cancellation is to be made by 6 pm at the latest on the day before agreed arrival. If you fail to arrive without having cancelled, or cancel later than 6 pm the day before, you must pay for one night.

•If the hotel has incurred extra costs due to your cancellation, you must pay for these costs in full.

Earlier Departures

If you have made a reservation for a definite time period, but depart before the end of that period, you are required to pay the same amount as for a late cancellation. In addition to the price for the time you stayed at the hotel, you are required to pay for one night.

Undetermined Length of Stay

If you are staying at the hotel for an undetermined length of time, and extend your stay one night at a time, you must inform the hotel of your departure by 6 pm at the latest the day before your departure. Otherwise, you are required to pay for an additional night.

If the hotel can no longer allow you disposal of the room, you have the right to be informed by 6 pm at the latest the day before departure.

Obligations of the Hotel

If the hotel cannot offer you a room according to agreement, you have the right, at no additional cost, to a room of equal or better quality at the same hotel or at another hotel of equivalent quality.

Your Own Wishes

Smoking

The hotel has only non-smoking rooms. In the case of violation of non-smoking regulations, the hotel has the right to charge the guest for the cost of washing textiles, etc.

Pets

If you wish to bring a pet it will be a extra cost with 250 SEK, please inform the hotel when making reservations.

Food

If you have special food requirements (vegetarian, gluten free, etc.), please inform the hotel when making reservations.

Booking Fee and Advance Payment

The hotel has the right to request a booking fee or other advance payment in order for your reservation to be binding. This sum is subtracted from the final bill. If you cancel the room and disregard the cancellation deadline, the hotel has the right to retain the booking fee/advance payment. 

Payment

The principal rule is that the hotel bill is to be paid when you arrive at the hotel.

Credit cards/Cash

The hotel accept the most commonly used credit cards VISA, Mastercard, American Express. The hotel accept SEK, NOK and EUR

Interest on overdue payment

If your payment is overdue, the hotel has the right to charge interest on the overdue payment

Registration of foreign hotel guests

According to the Swedish Aliens Ordinance, the managers of hotels are obliged to make sure that foreigners provide information about themselves on personally signed registration forms. The National Police Board may issue regulations on what information shall be provided. The foreigner shall confirm his or her identity by producing a valid identity document. These rules are based on the Schengen agreement within the EU.

Storage of Valuables and Baggage

Storage

Upon arrival and departure, do not leave your baggage unattended in the hotel lobby. Storage please contact the reception

Valuable property

If you have highly valuable property, you are required to inform the hotel of this when you hand over your baggage or other property to the hotel for storage. The hotel is not obliged to store highly valuable property and is only liable to compensate for the full value of the property in those cases in which the hotel has taken responsibility for the property.

The right to retain accompanying baggage

According to law, the hotel has the right to, in the case of claims on a guest, retain accompanying baggage, and in certain cases, according to stipulated regulations, sell it.

Liability for Missing Baggage/Theft in the Hotel Room

The hotel has no strict responsibility for the property you store in your hotel room or in the safety box in the room. If, however, it should be proven that the hotel or the hotel personnel have acted negligently or in any other way are responsible for property having been lost, the hotel is responsible for the missing/stolen property

Your own Safety

You should always find out where emergency exits, alarm boxes and fire extinguishers are located. This information is available on the inside of your hotel room door.

If you discover any lacks in safety, we urge you to inform the reception immediately.

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